Customer Support Specialist

Posted October 5, 2023

Remote

Customer Support Specialist

Posted October 5, 2023

Remote

JOB SPECIALIZATION

Customer Service

CAREER LEVEL

3-5 Years Experience

JOB TYPE

Full Time

QUALIFICATION

Customer Support

YEARS OF EXPERIENCE

3 Years

We are looking for a Customer Support Specialist. We will train you for this position. The key roles are to give 1st level of support to customers, handle inquiries and proactively manage customer relationships. The candidate needs to be exceptional in customer support, adaptability, clear communication, and problem-solving skills.

Key Duties and Responsibilities:
  • Demonstrate tact and sensitivity in customer communication
  • From initial customer inquiries
  • To maintain long-lasting relationships
  • Be responsible for 1st level of support of our US customers¬†
  • Proactively manage customers’ relationship
  • Daily tasks include
  • Ticket handling
  • Taking over a “real” chat function
  • Mass master data maintenance of a webshop
  • Creation and maintenance of a personal customer knowledge base
Desired Skills and Experience:
  • Bachelor’s or Master’s degree from an accredited institution in a related field
  • At least 3 years of work experience in customer support and remote work
  • Exposure to customs procedures/foreign trade and interest in global manufacturing processes and regulatory requirements would be a plus
  • Experience with
  • ERP System
  • Ticketing system (Odoo would be a plus)
  • Customer support with IT-background

Why Choose Agili?

At Agili, our primary mission is to highlight the exceptional talent of the Filipino workforce on a global scale. Recognized as a leading Outsourcing and Employer of Record in the Philippines, we enable international SMBs to enhance their teams efficiently and affordably through remote outsourcing. With Agili, every remote professional can be assured of the statutory social benefits in tandem with globally competitive compensation.

By collaborating with Agili, you get:

  • The privilege to work directly for international firms.
  • An employment agreement grounded in the Philippines, inclusive of social advantages and tax contributions.
  • Local HR support to aid in Philippine labor regulation adherence.
  • A vibrant community of Filipino remote workers cherishing the flexibility of telecommuting while experiencing the unity a superb virtual environment offers, both on a professional and personal front.
Perks of Joining Us:
  • Competitive compensation
  • Skills improvement programs that will help you build personal and professional character
  • SSS, Philhealth, and Pag-IBIG
  • 13th Month Pay
  • Paid local holidays
  • Annual leave¬†
  • HMO benefit
  • Flexible work-from-home set-up
  • Flexible working hours (40 hours per week)

Join Our Awesome Team

Send your application at [email protected] or by filling out this form, and we will be in touch as soon as possible.

Join Our Awesome Team

Send your application at [email protected] or by filling out this form, and we will be in touch as soon as possible.